VB Live

Why Capital One customers love its proactive bot (VB Live)

VB Staff November 12, 2019 12:27 PM

Google now lets businesses customize CallJoy, the automated telephone customer service agent

Paul Sawers November 12, 2019 6:31 AM

AI designed this gin, but would you drink it?

Jeremy Horwitz November 11, 2019 9:03 AM

AI-generated fake content could unleash a virtual arms race

Chris O'Brien November 11, 2019 5:36 AM

Guest

PlayStation leads October’s game industry ad spend, but NFL TV networks are the big winners

Eleanor Semeraro, TVREV November 10, 2019 6:16 AM

Feature

How the ride-hailing industry is fueling a new breed of startup

Paul Sawers November 8, 2019 10:44 AM

Lawmakers call for pause on false micro-targeted political ads

Reuters November 8, 2019 1:28 AM

Applause targets AI bias by sourcing training data at scale

Paul Sawers November 7, 2019 6:32 AM

Partner Content

The 4 entrepreneurial stages: Their challenges and the solutions

Dell for Entrepreneurs November 7, 2019 4:10 AM

WhatsApp Business launches Catalogs to let small businesses share products

Khari Johnson November 7, 2019 4:00 AM

Facebook cut off developer access to user data to squash potential rivals

Reuters November 7, 2019 12:54 AM

VB Live

How your startup can compete in the big tech hiring space (VB Live)

VB Staff November 6, 2019 4:39 PM

Spruce Up wants to do for home decor what Pandora did for music

Paul Sawers November 6, 2019 6:24 AM

At Adobe Max, augmented reality is fighting its way out of the corner

Jeremy Horwitz November 5, 2019 8:05 AM

Microsoft rebrands Flow as Power Automate, adds RPA features and virtual agents

Emil Protalinski November 4, 2019 6:00 AM

Opinion

ProBeat: Alexa Answers devalues Amazon’s virtual assistant

Emil Protalinski November 1, 2019 10:30 AM

Amazon is poorly vetting Alexa’s user-submitted answers

Kyle Wiggers November 1, 2019 8:29 AM

Google launches Site Kit plugin for insights into WordPress websites

Paul Sawers November 1, 2019 4:26 AM

Facebook Marketplace draws scrutiny from EU antitrust regulators

Reuters November 1, 2019 2:06 AM

VB Live

Customers will be all-in on bots in 2020 and other CX predictions (VB Live)

VB Staff October 31, 2019 1:03 PM

Crunchbase raises $30 million for personalized experiences using machine learning

Emil Protalinski October 31, 2019 5:34 AM

Wholesale marketplace Faire raises $150 million at a $1 billion valuation

Paul Sawers October 30, 2019 6:46 AM

Snapchat’s new 3D Paint feature makes it easy to create your own AR snaps from your camera

Paul Sawers October 30, 2019 2:01 AM

Partner Content

According to FlightHub: AI + humans = Perfect customer service

FlightHub October 29, 2019 2:56 PM

AspireIQ: Half of brand marketers are embracing influencer marketing strategies

Dean Takahashi October 29, 2019 6:00 AM

Alphabet misses profit estimates as Google investigations loom

Reuters October 28, 2019 3:10 PM

Spotify grows users 30% in Q3 2019, premium subscribers reach 113 million

Paul Sawers October 28, 2019 4:45 AM

Google Search to stop indexing Flash content in late 2019

Paul Sawers October 28, 2019 3:01 AM

Facebook takes down false ad placed as a stunt by left-leaning PAC

Reuters October 26, 2019 6:46 PM

Twitter now proactively removes half of all abusive tweets, up from 43% in Q2 2019

Paul Sawers October 24, 2019 5:29 AM

Salesforce launches new Einstein email capabilities for Marketing Cloud

Kyle Wiggers October 24, 2019 5:00 AM

Twitter Q3 2019 revenue jumps 9% to $824 million, ‘monetizable daily users’ grow 17% to 145 million

Paul Sawers October 24, 2019 4:13 AM

Android Pie passes 20% adoption after 12 months

Emil Protalinski October 23, 2019 9:00 AM

Ironsource launches LevelPlay tool to monetize mobile apps and games

Dean Takahashi October 23, 2019 6:00 AM

Snap grows daily active users in Q3 2019, but revenue guidance sends shares down 5%

Reuters October 22, 2019 6:28 PM

Facebook reveals new measures to combat misinformation and voter suppression ahead of 2020 election

Reuters October 21, 2019 11:22 PM

Signal AI raises $25 million to automate reputation management and monitoring

Kyle Wiggers October 21, 2019 11:00 PM

VB Live

5 predictions for AI’s impact on customer experience in 2020 (VB Live)

VB Staff October 18, 2019 2:46 PM

Partner Content

FlightHub and tech working together to improve the customer experience

FlightHub October 17, 2019 10:04 AM

VB Event

Apply now to speak at Transform 2020, the premiere AI event for business leaders

VB Staff October 16, 2019 8:57 AM